Frequently Asked Questions
We accept the following forms of payment: Visa, Mastercard, Discover, Amex
Paying Online: Use your credit card or PayPal account
Paying by Phone: Please call Customer Care at 1800 960 333
Want to order, but don’t have a credit card?
No problem. Just send us your order information including your name, address, product and quantity, prescription information along with a money order for the correct amount (including shipping). Mail this to:email@example.com
Having trouble finding the type of contact lenses you are prescribed? It could be because you need a special order lenses.
If this is the case, we can order them for you as we offer a wide variety of custom and made-to-order lenses. Please contact us at for assistance. We will be happy to guide you through the ordering process.
Please be advised that pricing and availability vary depending on your particular prescription. Made-to-order lenses can take up to 4-6 weeks before shipping.
At ANZlens we make it easy for you to refill your order when you need more contact lenses. There are three different ways to quickly refill your last order:
- Sign up for our Autorefill program. It’s quick, easy, and will ensure you never run out of contacts again! Contact us to find out more.
- Click on the refill link that we will send you by email when it’s time to refill your order. This will take you to your personalized refill page where you can quickly reorder your lenses.
- Log in to your account and view your order history. Here you can easily re-order any of your previous orders!
- To order by phone, please call Customer Care at 1800 960 333
- For Customer Care Hours, please see Hours of Operation (Monday to Friday 9am to 6pm).
- Once you have entered your Rx information, click “Add to Cart”.
- Upon completion of your order you will see a confirmation page with an order number. This will let you know your order has been received and is on its way. You will be sent an email copy of this confirmation.
- Payment options will be described on your invoice. You can pay online with a credit card/PayPal or by phone with a credit card.
- Choose your contact lenses by clicking on the “Contact Lenses” tab found at the top of the homepage. If you know the exact lens you want, enter it in the Search box found at the top right-hand side of the homepage or click on its picture.
- You can then further refine your search by using the “Shop by Brand”, “Customer Favorites” or “Shop by Type” menus on the left side of the page.
- Once you have chosen your contact lenses, you will be asked to enter your prescription (Rx) information.